The recruitment and development of a dedicated desk side
support staff, identifying new technical tools to improve
the customer experience, and handling the geographical
coverage issues resulting from acquisitions and other
organizational changes are some of the challenges
organizations face today. QCNC has the experience to provide
robust desk side service and support solutions to meet the
constantly changing demands within any organization.
QCNC's desktop and
support service solutions include:
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A pre-implementation audit process to lay the foundation for smooth service implementations |
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Centralized dispatching to streamline communications |
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Daily operational management reporting to inspect performance based on 24 hour service level agreements (SLAs) |
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Ticket data integrity assurance to ensure accuracy |
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Robust program management to build proactive communications between
QCNC team and our clients |
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Installations and upgrades
for hardware, software, networks and operating systems
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Technical/non-technical staff training to maintain the appropriate technical and customer service skills |
Pricing
Pricing is determined on an individual case basis depending on the size and scope of the project.
Contact Us
For additional information, contact QCNC's Business Development Team at
(805) 501-4664 |
